Politique de remboursement

Last updated: September 12, 2026

At ZampFinds, customer satisfaction is important to us. This policy explains how cancellations, returns, refunds, and replacements work across our store. Every request is reviewed fairly to protect both buyers and our operations. By placing an order you confirm that you have read and accepted this policy.

1. Overview

ZampFinds operates as a curated online marketplace offering global and specialized products. All return and cancellation requests must be submitted directly to our support team at hello@zampfinds.com with your order number so they can be tracked and resolved properly. Requests sent through other channels may be delayed.

2. Statutory Rights

This policy operates alongside the consumer protection law that applies to your order. Where mandatory consumer law applies, it takes precedence to the extent of any conflict with these terms. Customers in the European Union and United Kingdom have a statutory right to withdraw from a distance purchase within 14 days, subject to legal exceptions (such as hygiene seals broken or custom-made goods). If you believe a statutory right applies to your order, tell us when you submit your request and we will review it.

3. Order Cancellations

  • Before processing begins: Refunded in full.

  • After processing begins, before shipment: Refunded less any costs already incurred (such as packaging or initial fulfillment booking charges).

  • After shipment: Once a shipment has been handed to the carrier it cannot be recalled without cost. Orders cancelled after dispatch are treated as voluntary returns and are subject to return shipping and restocking fees once the item is returned. Outbound shipping costs are non-refundable in all cases.

4. Delivery Addresses

  • Accuracy is the customer's responsibility: Orders are shipped to the delivery address exactly as entered at checkout.

  • Address changes after dispatch: Once a shipment is with the carrier, we are not able to change the delivery address on your behalf.

  • Failed delivery / Incomplete address: Where delivery cannot be completed because of an incorrect or incomplete address supplied at checkout, outbound shipping costs are non-refundable, and return shipping/restocking fees apply if returned to the sender.

5. Return Window

Returns must be initiated within 30 days of delivery by contacting hello@zampfinds.com. Requests made after this window cannot be accepted unless required by local law.

6. Return Eligibility & Condition

  • Returned items must be unused, in original packaging, and include all accessories, manuals, and tags.

  • Items showing wear, assembly, modification, or damage do not qualify for a refund.

  • Health, personal care, and hygiene items cannot be returned once unsealed or used.

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will issue a replacement or refund once the issue is verified. Claims must include photographs of both the product and its packaging, submitted within 48 hours of delivery.

8. Return Process & Fees

  1. Contact us at hello@zampfinds.com to initiate your return.

  2. We will provide the correct return address based on the fulfillment center. Do not ship items to the return-to-sender address on the outer package without authorization.

  3. For voluntary returns ("no longer needed" or "changed mind"), the customer is responsible for return shipping costs, and a 30% restocking fee applies. Original shipping costs are non-refundable.

9. International Returns & Customs

For international orders, customers are responsible for customs documentation and return shipping costs. Duties, taxes, and import or export fees are non-refundable. Returns refused or abandoned at customs cannot be refunded.

10. Disputed Deliveries & Chargebacks

  • Contact us first: Customers agree to contact ZampFinds and allow at least 10 business days to resolve any issue before initiating a payment dispute or chargeback.

  • Transit disputes: Opening a payment dispute while items are actively in transit violates our Terms of Service. Tracking data serves as valid proof of fulfillment.

  • Records: We maintain full order records, tracking scans, and communication logs to contest fraudulent or premature chargebacks.

11. Contact Us

For any questions regarding returns, refunds, or cancellations, please contact us at:

  • Email: hello@zampfinds.com